Contact Us
We're here to answer all your questions
Contact Information
Social Media
Instagram: @moradamagica
Facebook: Morada Mágica Canaries
Response Times
- • Email: within 24 hours
- • WhatsApp/Phone: immediate during business hours
- • Emergencies during stay: available 24/7
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Frequently Asked Questions
How far in advance should I book?
For high season (December-March) we recommend booking 2-3 months in advance. For other periods, last-minute bookings are possible if availability allows.
Do you accept pets?
Unfortunately we don't accept pets to ensure the apartment's cleanliness and respect possible allergies of future guests.
Is there parking?
There are paid public parking lots nearby. Street parking is free but subject to availability. We will provide detailed directions upon booking.
What is the cancellation policy?
We offer free cancellation up to 7 days before check-in with full refund. Later cancellations are subject to a 50% penalty of the total.
Is early check-in or late check-out possible?
Early check-in and late check-out are possible upon request and subject to availability. Additional costs may apply.
What is included in the price?
The price includes final cleaning, bed and bath linens, Wi-Fi, utilities and welcome kit. It does not include tourist tax (approximately €1-2/person/night).
Can I work remotely from the apartment?
Absolutely! We have high-speed fiber optic Wi-Fi (100 Mbps) and a dedicated desk, ideal for remote work.
How can I reach the apartment from the airport?
The airport is about 25 km away (25 minutes by car). You can take a taxi, rent a car or use bus line 60. We can also arrange a private transfer upon request.
Didn't Find the Answer?
Don't hesitate to contact us for any questions or clarifications. We're here to make your stay perfect!